Fix payment problems, such as declined or incomplete transactions

If you lot have problems paying for Google products, you might need to fix a problem with your payments profile.

Find the event you're experiencing beneath:

"Your transaction cannot be completed"

A variety of dissimilar situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to united states, please do so. The other steps listed are unlikely to resolve this issue.
  • Bank check whether the billing address for your payment method (such as a credit bill of fare) matches the address recorded in your Google payments centre settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Try using a Google Play souvenir card to consummate the transaction.
  • Effort using the best interface for your calculating device:
    • If yous're using a desktop computer, try the transaction using the Google product'south website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the fault occurred:
    • Attempt signing in to an existing Google account and placing the guild once more.
    • Try creating a new Google account if you don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired carte"

Cheque to see if your payment method is up to date. If it isn't, update information technology in the Payments center.

"Unable to consummate transaction. Please use another form of payment."

Note: These steps also employ if you run across the error bulletin "Your payment didn't become through. Please attempt a different payment method or try again later."

Attempt the post-obit:

  1. Check to see if your payment method is up to engagement. If it isn't, update it in the Payments center, then endeavor your purchase once more.
  2. Brand sure yous have plenty money in your business relationship for the purchase.
  3. If you're nevertheless having bug, contact your bank to see if in that location'south a problem with your account.
  4. Endeavor making the buy again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If yous meet this message, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • We demand a little more than data to protect your account against fraud.
  • We demand a niggling more information to comply with EU law (European customers only).

To fix the result, try the following:

  1. Go to the Payments eye.
  2. Take activity on whatever errors or requests in the payments center.
    1. You might need to verify your identity before you can purchase annihilation through your Google Account.
  3. Make sure your name, address, and payment information are up to appointment.

"Unable to process payment: Low card balance"

You lot might non have enough funds in your account to brand the payment. Check your account residue or contact your banking concern.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Y'all must verify the menu earlier you can utilise it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, you'll observe a temporary accuse on your carte du jour argument along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once more:

  1. Confirm which menu you lot desire to verify.
  2. Check how long ago y'all tried to verify your card.
    • If less than two days: Wait up to ii days.
    • If more than than 2 days: Check your card statement. You should find a temporary charge from Google chosen "GOOGLE TEST," with an 8-digit code.

Carte is grayed out & says "card is ineligible"

You can't use this menu for this buy. Try to brand the purchase again with a unlike card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new carte.

Closed payments profile

Learn more most what to do if you temporarily or permanently airtight your payments profile.

If yous're nevertheless having trouble, contact support.

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